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Point of Contact
Physical Business Address
Heemraadstraat 44 A-C, Rotterdam, The Netherlands
Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. Each product from RELIABLE RELIEF RETAILER has an estimated delivery time that you can find before checking out.
At the moment your order is being shipped you will receive an email confirming that your product is shipped together with your tracker number that you can access anytime to track your order.
Send us an email or message with your order number, address, name and phone number and we will make sure you receive a confirmation email so that you can also track your order.
Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
Our programme detects fraudulent orders automatically. We then review those orders and cancel or fulfill based on our review. If we think the risk of fulfilling the order is too high we will cancel your order. If you think the cancellation is unreasonable you can try to order again under different circumstances like another device or use another payment method.
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.